Here is the upcoming presentation for ASIC's Financial Literacy
Community of Practice. The event will be held via video
conference in ASIC offices in state and territory capital
If you would like to stay informed, please join the Community of Practice
Findings from the ANZ Financial Wellbeing Survey
Friday, 20 April 2018, 12.30pm to
Michelle Commandeur and Myra Foley will provide an outline of
the key findings of the latest ANZ Financial Wellbeing Survey,
conducted in late 2017, which will be followed by an update from
Professor Elaine Kempson outlining her work in the international
In Australia, the ANZ survey is the sixth in a series which has
explored financial literacy, attitudes and behaviours since 2002.
For the first time, the survey has also been extended to New
Zealand, building on a significant body of research led by the
Commission for Financial Capability since 2006.
The survey has evolved to encompass a broader view of financial
wellbeing, largely based on important developments by Professor
Kempson and other international and domestic thought leaders. It
supports the generation of global insights that can be of value in
comparing and contrasting the financial wellbeing of Australians
and New Zealanders with those of other countries across
Scandinavia, the UK, Europe and North America.
The insights from ANZ and Professor Kempson will assist many
stakeholders, including those from industry, government and the
community sector, who are striving to understand the challenges and
develop effective ways to build financial wellbeing for all.
RSVP to event
Michelle Commandeur, ANZ
Michelle Commandeur is head of financial inclusion at ANZ.
Since 2005, Michelle has played a senior role in the
bank's corporate sustainability, financial inclusion and community
relations functions. In this time, ANZ's financial inclusion
programs have reached over 500,000 people in Australia, New
Zealand, Asia and the Pacific.
Michelle has been primarily responsible for oversight of the
well-known programs Saver Plus, MoneyMinded, and MoneyBusiness,
which are delivered in partnership with a range of community
organisations and government. Michelle is also a key member of the
ANZ team overseeing a range of financial wellbeing initiatives for
customers, employees and the community.
Myra Foley, ANZ
Since 2011, Myra Foley has played a senior role in the
series of surveys ANZ has conducted in Australia
since 2003 that explores financial knowledge, attitudes and
behaviours. Myra has also led numerous research programs on behalf
of ANZ including an exploration of savings and spending behaviour
and habit formation, understanding the pain points in home buying
from a consumer perspective, and the most important factors when it
comes to everyday banking.
Myra also plays a key role in managing Your Say, ANZ's online
customer research community of 25,000 customers who have agreed to
participate in market research activities and a key tool used at
ANZ to run a number of activities to obtain feedback from customers
on new or existing products and services to help ANZ improve their
Professor Elaine Kempson, University of
Elaine Kempson is Professor Emeritus
of Personal Finance and Social Policy Research at the University of
Bristol and an internationally-acknowledged expert on personal
financial services policy and research, particularly in the areas
of financial capability, financial inclusion, over-indebtedness and
Elaine has contributed guidance and advice over many years to
stakeholders around the world who are interested in the issues of
financial literacy, capability and wellbeing. She has visited
Australia and New Zealand many times and is highly regarded as the
world's leading expert in the field.
Last updated: 21 Mar 2018